Essex Pain Services Privacy Notice
We are committed to protecting our clients’ privacy. The Essex Pain Services requires any information marked as mandatory either meet legal obligations or to enable us to perform our contract with you. Where you are not able to provide us with this information, we may not be able to serve you. Where we request further information about you not required for these reasons, we will ask you for your consent.
How we use your personal information
Essex Pain Services may process, transfer and/or share personal information in the following ways:
For legal reasons
- confirm your identity
- perform activity for the prevention of crime
- carry out internal and external auditing
- record basic information about you on a register of customers
For performance of our contract with you
- deal with your client account(s) or run any other services we provide to you;
- consider any requests made by you;
- undertake statistical analysis, to help evaluate the future needs of our customers and to help manage our business
- To send you invoices, receipts, new terms & conditions (including changes to this privacy statement), information about changes to the way your account(s) operate and notification of general meeting.
For our legitimate interests
- recover any debts owed to us
With your consent
- maintain our relationship with you including marketing and market research (if you agree to them)
Sharing your personal information
We will disclose information outside the Essex Pain Services:
- to third parties to help us confirm your identity to comply with legislation
- to any authorities if compelled to do so by law (e.g. to HM Revenue & Customs to fulfil tax compliance obligations)
- to fraud prevention agencies to help prevent crime or where we suspect fraud;
- to any persons, including, but not limited to, insurers, who provide a service or benefits to you or for us in connection with your account(s)
- To our suppliers for them to provide services to us and/or to you on our behalf
- to anyone in connection with a reorganisation or merger of the Essex Pain Services’s business
- other parties for marketing purposes (if you agree to this)
Where we send your information
While countries in the European Economic Area all ensure rigorous data protection laws, there are parts of the world that may not be quite so rigorous and do not provide the same quality of legal protection and rights when it comes to your personal information.
The Essex Pain Services does not directly send information to any country outside of the European Economic Area, however, any party receiving personal data may also process, transfer and share it for the purposes set out above and in limited circumstances this may involve sending your information to countries where data protection laws do not provide the same level of data protection as the UK. For example, when complying with international tax regulations we may be required to report personal information to the HM Revenue and Customs which may transfer than information to tax authorities in countries where you or a connected person may be tax resident.
Retaining your information
The Essex Pain Services will need to hold your information for various lengths of time depending on what we use your data for. In many cases we will hold this information for a period after you have left the Essex Pain Services.
To read our policy for retaining members data please see: www.essexpainservices.co.uk or contact us at:
Your rights under data protection regulations are:
- The right to access
- The right of rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object to data processing
- Rights related to automating decision-making and profiling
- Right to withdraw consent
- The right to complain to the Information Commissioner’s Office
Please see our website here:
Your rights explained
Right to Access
You have the right to access your personal data and details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. You can access your personal data by contacting us firstname.lastname@example.org
The right to rectification
You have the right to have any inaccurate personal data about you corrected and, considering the purposes of the processing, to have any incomplete personal data about you completed.
The right to erasure
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include:
- the personal data is no longer needed for the purpose it was originally processed
- you withdraw consent you previously provided to process the information
- you object to the processing under certain rules of data protection law
- the processing is for marketing purposes
- the personal data was unlawfully processed
However, you may not erase this data where we need it to meet a legal obligation or where it necessary for the establishment, exercise or defense of legal claims.
The right to restrict processing
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are:
- you contest the accuracy of the personal data;
- processing is unlawful, but you oppose erasure;
- we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and
- you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data.
We will only otherwise process it:
- with your consent;
- for the establishment, exercise or defence of legal claims; or
for the protection of the rights of another natural or legal person;
The right to object to processing
You have the right to object to our processing of your personal data on grounds relating to your situation, but only to the extent that the legal basis for the processing is that the data is necessary for the purposes of the legitimate interests pursued by us or by a third party.
If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Cookies and Privacy
What are cookies and why do we use them?
Consent and changing your cookie settings?
Google cookie details
- Cookie Name == “Google Analytics”
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to evaluate your use of the website and compile reports for us on activity on the site.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How to reject or delete this cookie: www.google.com/intl/en/privacypolicy.html
Contact us about your rights
For more information about how your rights apply to your membership of the Essex Pain Services or to make a request under your rights you can contact us email@example.com or 01245 472723. We will aim to respond to your request or query within one month or provide an explanation of the reason for our delay.
Contact details of Essex Pain Services
Secretary – Liz Bastian
Practice Manager –Varuni Mendis
Tel: +44 1245 472723
Fax: +44 1245 203111
Updated Sepetember 2018